Privacy Policy

1.General Information

1.1 This Privacy Policy (the “Policy”) outlines Newton Exercise College (“we, the college”) commitment to safeguarding the privacy of individual customers’ Personal Data. We are dedicated to employing reasonable efforts to apply the principles and processes described herein to our operations.

1.2 Our officers, management, and staff are committed to maintaining the confidentiality and security of all Personal Data collected, stored, disclosed, and used by the College in accordance with this Policy and applicable laws.

1.3 For the purposes of this Policy, in accordance with the Personal Data Protection Act 2012 (No. 26 of 2012) (the “Act”), “Personal Data” refers to data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access. This includes data already in our possession or data that will be collected in the future.

2.Contacting the Data Protection Officer

2.1 If you wish to request access to or correction of your Personal Data held by the College, you may do so by contacting the Data Protection Officer (the “DPO”) via email at nexcollege@gmail.com.

2.2 We have established a process to handle queries and complaints regarding the application of this Policy. To ensure your concerns are addressed promptly, please send your queries or complaints to the DPO at the provided email address.

2.3 If you do not wish the College to use your Personal Data for any of the purposes listed in Sections 3.2 to 3.4, or to receive promotional materials, you may opt out by sending a clearly worded email to the DPO. Your request will be processed within a reasonable time frame.

3.Statement of Practices

Types of Personal Data Collected

3.1 We may collect Personal Data from you through various means, including our websites, mobile applications, marketing events, and forms. This data may include your name, postal address, phone number, email address, bank account/credit card details, gender, emergency contact information, IP addresses, and photographs. Cookies are used on our websites to track visitors’ experiences. You may set your browser to refuse cookies if you do not wish to receive them.

Purpose of Collection of Personal Data

3.2 We collect Personal Data for purposes such as processing membership applications and registrations, determining eligibility for discounts and benefits, conducting market research, direct marketing, payment processing, notifying you of policy or service changes, responding to queries, identifying and granting club access, maintaining and updating membership details, and informing you of new developments and promotions.

Disclosure of Personal Data

3.3 To fulfill the purposes mentioned above, we may disclose your Personal Data within our affiliated companies.

3.4 We may also disclose your Personal Data to third parties such as regulators, law enforcement officials, lawyers, auditors, service providers, consultants, investors, payment processors, and agents acting on our behalf. Disclosure may occur in the context of legal proceedings, establishing or defending legal rights, business transactions, disaster recovery, and other purposes with your specific consent.

Optional Provision of Personal Data

3.6 You may be requested to provide additional Personal Data to help improve the College’s services or tailor information to you. Providing such data is optional unless required for personalized services or products.

3.7 Telephone calls to our hotlines may be recorded for quality control, appraisal, and staff development purposes. By agreeing to this Policy, you consent to such collection, use, and disclosure of Personal Data.

4.Transfer of Personal Data Overseas

Your Personal Data may be processed by us, our affiliates, agents, and third-party service providers in jurisdictions outside of Singapore. The College will comply with the terms of the Act in these instances.

5.Accuracy of Personal Data

We will use reasonable efforts to ensure the accuracy of Personal Data, including verification against pre-existing data and original documentation where necessary. Please inform us of any updates to your Personal Data by contacting the DPO.

6.Protection of Personal Data

The College employs reasonable physical, managerial, and technical safeguards to protect Personal Data. However, the College cannot guarantee the security of any information transmitted, and you do so at your own risk.

7.Access and Correction of Personal Data

7.1 You have the right to request access to and correction of your Personal Data held by the College.

7.2 We reserve the right to charge a reasonable administrative fee for processing such requests. Upon payment, your request will be processed within a reasonable time.

7.3 Verification of identity may be required before disclosing Personal Data. Please keep your membership details secure to prevent unauthorized access.

8.Storage and Retention of Personal Data

We will delete or anonymize Personal Data that is no longer required for business or legal purposes, in accordance with our internal procedures.

9.Contacting You

By agreeing to this Policy, you consent to the College contacting you via the communication means provided, including those listed on the Do Not Call Registry, for the purposes described.

10.Change Policy

The College reserves the right to modify this Policy to comply with local legislation or for other reasonable purposes. Regularly review these terms. If you do not agree with the modified terms, inform us promptly.

11.Governing Law

This Policy is governed by the laws of Singapore, and you submit to the non-exclusive jurisdiction of the Singapore courts.

12.Miscellaneous

12.1 This Policy applies only to the collection and use of Personal Data by the College and does not cover third-party sites linked from our websites.

12.2 The College will not sell your Personal Data to third parties without your permission but cannot be held responsible for third-party sites’ actions.

13.Use of Your Personal Information

Our primary purpose in collecting your personal information is to provide you with a secure, seamless, efficient, and tailored experience. By using our Website, products, and services, you acknowledge and agree that we may utilize your personal information to:

Verify your identity.

Fulfill obligations related to requested products and/or services.

Plan, provision, and bill for products and services.

Respond to and process queries, requests, applications, complaints, and feedback.

Provide access to and enhance the functionality of our Website.

Manage customer-care-related activities and provide technical assistance.

Send marketing information about our products and/or services, including notifications about marketing events, service updates, promotions, memberships, and other relevant offers.

Inform you about our services and those of our corporate family.

Conduct market and product analysis to improve our products, services, and marketing efforts.

Enhance your user experience through profiling and analyzing your preferences.

Manage bad debt and prevent fraud or illegal activities.

Perform business-related activities such as personnel training, quality control, dispute resolution, and in relation to business transfers.

Investigate actions that may jeopardize network security or integrity.

Ensure compliance with applicable laws, regulations, guidelines, rules, and provide assistance to law enforcement, governmental, and regulatory agencies.

Provide complementary products or services, or rewards from our business partners.

Other related purposes.

14.Disclosure and Sharing of Your Personal Information

We may disclose your personal information to respond to legal requirements, enforce our policies, address claims that a listing or other content infringes upon the rights of others, or safeguard the rights, property, or safety of individuals. Any such disclosures will be made in compliance with relevant laws and regulations.

We may share your personal information with:

Third-party service providers: To assist in various business operations, such as order fulfillment, package delivery, email communication, data analysis, marketing support, search results, credit card processing, fraud investigation, and customer service. These providers have access to the personal information required for their tasks but are prohibited from using it for other purposes.

Third parties for promotional offers: We may send offers from other businesses to select groups of users without sharing your name and address. You can opt out of such offers within Nex College’s communication preferences.

Explicitly requested third parties: With third parties upon your explicit request or consent.

Law enforcement or other governmental officials: In response to a verified request related to a criminal investigation or suspected illegal activity.

Brand Protection Program participants: Under confidentiality agreements, to investigate fraud, intellectual property infringement, piracy, or other unlawful activities.

Business entities in mergers or acquisitions: In the event of a merger or acquisition, provided the new entity abides by this Privacy Policy. You will be notified if your personal information is to be used in a manner inconsistent with this Policy.

To uphold your privacy, we will not disclose your personal information to law enforcement, government officials, or third parties unless required by a subpoena, court order, or similar legal procedure, except in cases where we believe disclosure is essential to prevent imminent physical harm, financial loss, or to report suspected illegal activities.

15.Marketing

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with data collected from other companies to improve and personalize our services, content, and advertising.

To request the removal of your personal information and deletion of your account, contact us. Compliance with your request is subject to legal or business requirements to retain certain records. Removal may result in limited or no access to our services.

16.Withdrawing Your Consent

You may withdraw your consent by contacting us. The request will take effect within 30 days of receipt. Note that using your personal data may be essential for providing the product or service you subscribed to.